Frequently Asked Questions
Maybe we have already answered your question, check the list below.Will export shipments be insured before dispatch?
Yes, export shipments will be insured by official and reputable Iranian authorities before being sent to their destination within Iran.
How will export shipments be sent?
Export shipments to India and China will be sent by sea, while European shipments will be sent by land.
What is the maximum time it takes for export containers to reach their destination?
Generally, exported containers sent outside the country will reach their destination within approximately 10 to 14 working days, while the time is less than 10 working days for domestic shipments within Iran.
How will payment be made for registering foreign orders?
All expenses for registering orders will be deposited and paid in the exchange recommended by Gold & Lux nuts Company in Dubai.
Will products be offered as customized packaging or white label?
Yes, upon customer request, products can be sent with a customized label representing the company or destination country.
How is shipment tracking handled during the dispatch process?
After payment and order registration and confirmation, the export shipment will be sent with its bill of lading via WhatsApp, and the shipment can be tracked and the status can be inquired through communication channels such as phone and WhatsApp.
How can we ensure the health and quality of the dispatched shipment?
All Gold & Lux nuts products are produced and packaged under valid domestic and international certificates such as ISO 2000, ISO 9001, and HACCP. Additionally, the quality analysis of each product is sent along with the shipment and is verifiable at any time.
What are the return conditions if requested by the customer?
Unfortunately, due to the hygiene conditions of the shipment and the defined expiration date for each product, it is not possible to return and refund foreign export shipments.
